We operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason within 7 working days of delivery.
You may cancel your order for any reason provided:
You, or the recipient, notifies us of your cancellation in writing/email to the address on our Contact Us page within 7 working days of delivery.
The goods remain unused and the packages or boxes remain unopened. You, or the recipient, retain and take responsible care of the goods until you return them.
You return packaged item(s) to Returns at The Dell Vineyard to the address on the “Contact” page. Please note you will be liable for the original and any postage/carrier costs incurred as a result of returning items to The Dell Vineyard and you should ensure that you obtain proof of despatch as you send it back. A refund can only be provided for items received back by us in perfect condition.
Need help?
Contact us at hello@thedellvineyard.co.uk for questions related to refunds and returns.