We operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason within 7 working days of delivery.

You may cancel your order for any reason provided:

You, or the recipient, notifies us of your cancellation in writing/email to the address on our Contact Us page within 7 working days of delivery.

The goods remain unused and the packages or boxes remain unopened. You, or the recipient, retain and take responsible care of the goods until you return them.

You return packaged item(s) to Returns at The Dell Vineyard to the address on the “Contact” page. Please note you will be liable for the original and any postage/carrier costs incurred as a result of returning items to The Dell Vineyard and you should ensure that you obtain proof of despatch as you send it back. A refund can only be provided for items received back by us in perfect condition.

Vineyard Tours

Booking & participation on a vineyard tour at The Dell Vineyard is subject to the following Terms & Conditions;

  • ​Full payment for the tour must be made in advance.

  • If you cannot attend a booked tour we require a minimum of 48 hours notice – we will provide alternative dates for rebooking. Tickets are non-refundable. Those failing to attend a booked tour without giving notice will not be entitled to a refund.

  • We welcome under 18s on our tours. However, we cannot serve alcohol to Under 18s. It is the responsibility of the person making the booking to notify us of those guests under that age. We reserve the right to ask for Proof of Age ID.

  • The Dell Vineyard reserves the right to cancel a tour. This will only happen in exceptional circumstances. Those with pre-booked places will be offered a choice of alternatives dates. If none of these dates are acceptable, we will offer a full refund.

  • The Dell is a working farm – we will not accept any responsibility for damage or injury resulting from inappropriate attire or behaviour.

Need help?

Contact us at hello@thedellvineyard.co.uk for questions related to refunds and returns.